To access Medicare rebates for psychological services, you must have a Mental Health Treatment Plan (MHTP) from a GP, or a direct referral from a psychiatrist. These services are available for people whose mental health concerns are affecting their daily life and who may benefit from structured support from a qualified professional.

Please note that as of 1 November 2025, a GP can only prepare a MHTP if they are your usual medical practitioner or at your nominated MyMedicare-registered practice. Your usual GP is one who has provided most of your care over the past 12 months or is likely to provide most of your care over the next 12 months.

With a MHCP, you can claim Medicare benefits for:

• Up to 10 psychology sessions per calendar year (1 January – 31 December), depending on clinical needs.

• Initial treatment courses generally include up to 6 sessions, with 4 subsequent sessions available following a review by the referring practitioner.

Please see this Better Access fact sheet – patients for further information.

How the process works at Inner Grove

• To make payments and Medicare rebates as seamless as possible, your Mental Health Care Plan and credit or debit card details will be collected securely before your first appointment. InnerGrove uses Halaxy, a secure platform for scheduling and payments. Your card details are safely tokenised and processed via a secure gateway (PayPal in Australia). Neither Lina Schonfeld nor Halaxy staff can view your full card information.

• After each session, the full session fee is processed automatically using your stored card. This helps avoid handling payments during or after your appointment.

• Once payment is complete, Inner Grove will process your Medicare rebate on your behalf. The rebate is usually deposited directly into your nominated bank account, often immediately, but sometimes within 24–48 hours. To ensure smooth processing, please make sure your bank and Medicare details are up to date.

You can read more about security on the Halaxy Card Security FAQs page.

I warmly welcome veterans to Inner Grove. If you have DVA coverage, you may be eligible for psychology sessions through a DVA Mental Health Referral from your GP.

Your GP can assess your eligibility and provide the referral, which typically covers 12 sessions per treatment cycle. Once you have the referral, you can book your sessions.

For guidance on eligibility or referrals, you can also contact DVA directly on 1800 550 457.

Fees and Payment

DVA-funded psychology sessions are fully bulk-billed. Here’s how the process works:

• Your DVA referral details will be collected securely before your first session to make the process automated and easy.

• Inner Grove will process the DVA rebate on your behalf at the end of your appointment.

Please note, DVA-funded sessions are only available during weekday office hours: 8:30 am–4:30 pm Adelaide time (ACST).

For privately funded sessions, the full fee as per fee schedule below, is payable at the end of your appointment. When you access therapy privately, no information is shared with your GP unless you request it.

How the process works

• Your payment details will be collected securely before your first appointment. This ensures that scheduling and payment are automated and seamless.

• Inner Grove uses Halaxy, a secure platform for scheduling and payments. Credit or debit card information is used to process payments after your session, helping to avoid handling payments during or after your appointment. Your card details are securely tokenised and processed via a secure gateway (PayPal in Australia) and are not visible to me or Halaxy staff. For more information, you can visit Halaxy Card Security FAQs.